Harbeth loudspeakers are designed and manufactured to a high-quality standard.
1.1. The product warranty term (“period of cover”) begins on the day of purchase from an authorised Harbeth dealership and ends one year after that date. The warranty period can be extended to 36 months for the first original owner if the first original owner registers the speakers on the Harbeth Owner's Registration page of the website within 14 days of the purchase date.
The product guarantee does not provide cover for:
(l) Installation, removal or disposal of the Protected Product or installation, removal, repair or servicing of products that are not protected products (including accessories, add-on components or other equipment) or electrical connections outside the Protected Product.
(II) products purchased outside the original country that the items were shipped to from Harbeth UK;
(III) products purchased from an unauthorised Harbeth retailer, dealer or distributor;
(IV) Protected Products on which serial numbers have been altered, removed, made illegible, defaced or cannot be validated in Harbeth UK's production records;
(V) any cosmetic blemishes on the Protected Product (particularly scratches, dents and dust) after the visual evaluation period (7 days from the date of purchase). Any damage reported during this period will be investigated by Harbeth;
(VI) incorrect use not described in the Harbeth User Guide, negligence, modifications or use of parts not manufactured or authorised by Harbeth;
(VII) problems caused by components that are not part of the Protected Product, including any products not supplied by Harbeth, regardless of whether or not these were purchased with the Protected Product;
(VIII) damage to the Protected Product caused by accidents, misuse, neglect, improper use (including incorrect installation, repair or maintenance work that has not been carried out by Harbeth or an authorised Harbeth partner), extreme environmental conditions (including extreme temperatures and extreme humidity), extreme physical or electrical loads, interference, fluctuations or voltage peaks in the power supply, lightning strikes, overloading or overdriving, static electricity, fire, force majeure, or any other external influences.
(IX) faults resulting from normal use or wear and tear, or normal ageing of the protected product;
(X) damage caused by:
- Natural ageing of the veneer
- denting tweeter diaphragms or cracking woofer cones
- snapping-off rear connector terminals
- tears to grille cloth
- Pet, smoke, ozone or water damage;
(XI) use of the Protected Product to create reproductions.
(XII) any part of the speaker internally or externally altered after the speaker was despatched from Harbeth UK in a sealed carton including (but not limited to) veneer finish, internal cabling, crossover components, connectors, diaphragms, grille and port.
To obtain the services available under the product guarantee, the customer undertakes:
(I) To provide a copy of the original proof of purchase for the protected product when requested to do so by Harbeth or an authorised Harbeth partner. If the speakers were bought second hand, the warranty is non-transferable to second or subsequent owners;
(II) to provide information about the symptoms and causes of the problems with the Protected Product;
(III) to reply to questions, including requests for the serial number of the Protected Product, the model, peripheral connected to the Protected Product, the actions performed before the problem manifested itself on the Protected Product;
(IV) to follow the instructions issued to you by Harbeth or a Harbeth authorised partner, including the instruction not to send to Harbeth any products or accessories for which no repair or replacement service is available, and to follow the instructions to pack the Protected Product according to the shipping instructions;
Making a warranty claim
To initiate a warranty claim, please contact the approved Harbeth retailer or dealer that you purchased your speakers from in your country who will manage the warranty claim process. The Harbeth retailer or dealer will discuss your concerns and, after contacting Harbeth UK to evaluate the serial number and first-owner status, will complete a Warranty Evaluation Report (WER-1), take appropriate digital photographs and send them to Harbeth UK.
If it is considered necessary the local dealer will arrange the return of the speakers to Harbeth UK for further inspection to Harbeth at their cost.
If the warranty claim is disallowed, the local dealer may decide to return the speakers to Harbeth UK for a paid inspection and repair. When payment has been received, Harbeth UK will release the repaired speakers.
Harbeth's policy is one of continuous improvement, and repairs are limited to Harbeth's best ability to match new for old at its discretion.